Privacy Policy

CELORAVINE

Privacy Policy


At CELORAVINE, we respect your privacy. This policy explains how we collect, use, and protect your personal data.

1. Data Controller

CELORAVINE, 8 HUGHENDEN VIEW, MORLEY, LEEDS, LS27 9PF, UK. Email: hbfi1927@outlook.com. Phone: 01326 569969.

2. Information We Collect

  • Identity & Contact Data: Name, email, phone, billing/shipping address
  • Payment Data: Processed securely by third parties — we do not store full card details
  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent, referring website

3. How We Use Your Information

  • To process and fulfil your orders (contract performance)
  • To communicate order updates and customer service
  • To send marketing emails (only with your consent — opt out anytime)
  • To improve our website and prevent fraud

4. Legal Basis (UK GDPR)

  • Contract performance: Processing orders, payments, shipping
  • Legitimate interests: Improving our services, fraud prevention
  • Consent: Marketing communications
  • Legal obligation: Tax and accounting records

5. Sharing Your Data

We do not sell your data. We share with: payment processors (Stripe, PayPal, Klarna), shipping carriers (Royal Mail, Evri, DHL), email platforms (Klaviyo), and analytics providers (Google). All are contractually bound to protect your data.

6. Your Rights (UK & EEA)

  • Access your personal data (Subject Access Request)
  • Correct inaccurate information
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing
🤝 To exercise your rights: Email hbfi1927@outlook.com with "PRIVACY REQUEST" in the subject line. We'll respond within 30 days.

7. Data Retention

We keep order information for 7 years (tax/legal requirements). Marketing data is kept until you unsubscribe. You can request deletion at any time.

8. Cookies

Our site uses essential, analytics, and marketing cookies. You can manage cookie preferences in your browser settings.

9. Security

We use SSL encryption and PCI-DSS compliant payment processing. However, no online transmission is 100% secure.

10. Complaints (ICO)

If you're unsatisfied with our response, you can lodge a complaint with the UK Information Commissioner's Office (ICO): www.ico.org.uk.

11. Contact Our Privacy Team

📧 hbfi1927@outlook.com (subject: "PRIVACY") | 📞 01326 569969 | 📍 8 HUGHENDEN VIEW, LEEDS, LS27 9PF

© 2026 CELORAVINE. All rights reserved.