Refund policy

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Returns & Exchanges

We want you to love what you've ordered. If something isn't quite right, we're here to help with a straightforward return process.

1. Return Window

You have 28 days from delivery to request a return. Items must be sent back within 14 days of return approval.

2. Return Conditions

Unworn, unwashed, no makeup or deodorant marks
All original tags attached
Original packaging (including dust bags where applicable)
Proof of purchase required

3. Non-Returnable Items

Underwear, lingerie, swimwear (hygiene)
Earrings and pierced jewellery
Gift cards
Final Sale items (clearly marked)

How to Return an Item

Email hbfi1927@outlook.com with your order number and the item(s) you wish to return
We'll send you a Return Authorisation (RA) number and our returns address
Pack the item securely with all tags attached
Write your RA number on the outside of the parcel
Ship using a trackable method (we recommend Royal Mail Signed For)
Email us the tracking number

4. Return Shipping Costs

Return postage is the customer's responsibility unless the item is faulty or we sent the wrong item. We recommend purchasing shipping insurance — CELORAVINE is not liable for returns lost in transit.

5. Refunds

Once we receive and inspect your return (3-5 business days), we'll process your refund to the original payment method within 5-7 business days. Original shipping fees are non-refundable.

6. Exchanges

For the fastest service, return your unwanted item for a refund and place a new order. Direct exchanges are subject to stock availability — contact us to check.

⚠️ Faulty or Damaged Items? Contact us within 48 hours of delivery with photos and your order number. We'll arrange a free return and either a replacement or full refund.