Shipping Policy
Shipping Policy
Thank you for shopping at CELORAVINE. We want your order to reach you as quickly and safely as possible. Please read this policy carefully before placing your order.
1. Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding UK public holidays). Orders placed after 2pm GMT will be processed the next business day. You'll receive a confirmation email when your order ships.
2. UK Delivery
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 10-15 business days | £4.5 or FREE over £80 |
3. International Shipping
We ship worldwide. International rates are calculated at checkout. Delivery: Standard 7-14 business days, Express 3-7 business days. Customs duties and taxes are the buyer's responsibility — please check with your local customs office.
4. Order Tracking
Once shipped, you'll receive a tracking number via email. Please allow 24 hours for updates. If you haven't received tracking within 5 business days, contact us at hbfi1927@outlook.com.
5. Lost, Damaged, or Stolen Packages
If your package is lost in transit, we'll initiate a carrier investigation. For damaged items, contact us within 48 hours with photos. CELORAVINE is not responsible for packages stolen after confirmed delivery.
6. Contact Us
📧 hbfi1927@outlook.com | 📞 01326 569969 | 📍 8 HUGHENDEN VIEW, MORLEY, LEEDS, LS27 9PF, UK